The HarperCollins Readers’ Room is an online space where readers share their feedback on all things book-related by taking part in surveys, covering anything from book titles and cover designs, to new concepts, authors and excerpts.
In order to join the Readers’ Room, you will be asked to complete a welcome survey. This survey is used to better understand you and your reading preferences and will help us to send you the questionnaires that best suit your interests.
Members of the Readers’ Room will be invited to participate in quick polls and surveys about all things books. There will also be opportunities to attend discussion groups in person. By participating in activities, members will be entered into monthly sweepstakes. All activities are optional.
The purpose of the community is to receive high-quality feedback from you, as part of our engaged, representative group of readers to help us continue to publish great books.
You will receive an email with a link to the activity to complete. You’re not obligated to participate; however, you may become classified as inactive if you don’t participate over an extended period of time
Note: Inactive members may be removed from the community.
Simply click on the link in the email invitation you receive, or cut and paste the URL into your web browser. Complete the survey online.
Surveys will cover a wide variety of topics about books and reading, across a wide range of genres and authors. You will only be invited to take part in surveys that we think are relevant to you, based on the information you provide during the sign up process.
Generally between 1-4 times per month. While there may be survey invitations every month, this doesn’t necessarily mean every member will be invited to participate each time. We will also regularly update the quick polls on the portal, these are open to all members.
We know that your time is valuable, so we try to keep our surveys short. Typically they will take 5 to 10 minutes to complete, though occasionally they may be longer if we need your in-depth opinion on a topic.
In order to protect the privacy of fellow community members, we will not share full survey results. We will periodically provide result highlights and updates on how the information was used.
Yes – as a thank you for your participation, you will be entered into monthly sweepstakes. Some surveys and activities will have added prizes and incentives.
Please refer to the competition rules for all sweepstakes related questions.
No. Community membership is completely free and we hope you find the influence you have in shaping our books to be fun and rewarding.
No. Almost any modern computer with Internet access is sufficient to complete our surveys.
Yes, the majority of surveys will be compatible with phones.
If you have been re-directed to the community portal page after completing the questionnaire, you do not need to login to submit your answers. They are already registered. You are re-directed to the community portal page by default should you wish to update or change any of your account information. If you have not yet received and clicked the link in your email to confirm your registration, you will not be able to log into the community. Check your email for this confirmation and follow the steps to complete your entrance into the community.
When logging in, make sure you don’t enter any unnecessary spaces before or after your email address or password. The system reads blank spaces as extra characters.
If you cannot remember your password, simply click on the “Forgot Password” button on the community login page and enter your email address into the required field to have it emailed to yourself. If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.
If you did not complete the first study you were invited to and click the link in your confirmation email, you are not yet fully registered in the community. If you have completed these steps and still cannot login, try closing the portal page and returning in a few minutes. Check your Inbox and Junk Mail folder for the confirmation email; depending on your email provider, it may have been directed to your Junk Mail folder.
Check your Inbox and Junk Mail folder for the confirmation email; depending on your email provider, it may have been directed to your Junk Mail folder.
We thank you for your active participation in the community. Each community is made up of a number of categories with a specific quota to ensure the community distribution is accurately represented. It can be that, based on the answers that you have submitted, one or more of the category quotas that you fall into has already been filled.
This may be the result of one of two things:
- Depending on your email provider and your personal email settings, some emails sent from an automated system may be diverted directly into your Junk Mail folder. To avoid this, you can add our address to your safe list or address book.
- Please check if you may have entered your email address incorrectly, in which case your confirmation may have been sent to an invalid address. If this has happened, you will need to fill out the questionnaire again. Always type carefully when you respond to survey questions to avoid this from happening.
At any time you may click on any of the “To unsubscribe click here” links, which you can find at the bottom of all our email communications. An unsubscribe confirmation page will launch, please click on the ‘unsubscribe’ button to confirm. You can also click on any of the Unsubscribe links on this site.
You may change your email address anytime by simply logging into the community and clicking "change email" under the "User Profile Information" section.
If you cannot find the answers you are looking for within the FAQs, or have any other questions about the Readers’ Room, please email us at firstname.lastname@example.org. For any technical issues, please click the technical support link found in the footer below.
Depending on your email provider and your personal email settings, some emails sent from an automated system may be diverted directly into your Junk Mail folder. Please check your Junk Mail folder for our email. To avoid this situation, you can add our email address to your safe sender list, safe recipient list, white list (different names are used in different email programs) or to your address book.
If you have checked your Junk Mail folder and have not been able to find a copy of your confirmation email, please contact Support.
We most likely received your survey responses. However, you can confirm this for yourself in one of the following ways:
- Click on the survey link in your email invitation. If any questions remain, they will be presented to you. Any other page means that your survey was completed.
- You can log into the community and look under ‘Activities’ or ‘Take a Survey’ to see if see if the survey is still pending.
Please allow a few minutes for the page to load. The page may take a few minutes to load depending on your connection speed.
If the survey is still not loading, please try the steps below:
Refresh the page
Please try to either restart the survey, or click the refresh button on your browser. In most cases, this will load the question properly and will allow you to complete the survey.
Update your browser or change your browser
Old versions of browsers, especially Internet Explorer might not be supported anymore and require an update. If you have one installed we would also recommend to try another browser (i.e. Firefox or Google Chrome) to access the survey to see if that makes a difference.
Ensure Adobe Flash is installed or up to date and working
This survey might rely on Adobe Flash to display some questions. To ensure your browser is working correctly with Flash, go to the link below and follow the instructions on the page: http://www.adobe.com/software/flash/about
Please also make sure Flash is properly activated. You can find instructions for multiple browsers here: http://helpx.adobe.com/flash-player.html
Clear your temporary internet files
Sometimes parts of a website are stored in your computer memory, and may conflict with new updates on the website. Clearing the temporary internet files may allow the new content to display properly. Please follow the link below for instructions on how to perform this action for your browser: http://www.wikihow.com/Clear-Your-Browser’s-Cache
If you have feedback or questions not related to our surveys, please email us at email@example.com